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CX MAGIC

Welcome to CX Magic, the facilitation workshop module designed to help you put your customer at the heart of your business with Customer Journey Mapping. Understanding your customer's journey is critical to delivering an exceptional customer experience. That's why we've developed this workshop to help you identify critical strengths and weaknesses in your customer journey and develop an actionable plan to improve your customer experience.

CX Magic is a collaborative process that brings your team together to identify key touchpoints in the customer journey and understand how your customers interact with your brand at every stage. We'll help you map out your customer journey from start to finish, including touchpoints such as initial awareness, consideration, purchase, and post-purchase support. With this understanding, you'll be able to identify areas where you can improve the customer experience and make real changes to your business.

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Turning Leaf's CX Magic workshops always begin by forming a deep understanding of your business and customers. We get to know the people and industries you serve, and we don't stop until we're experts. With this understanding, we can help you identify critical strengths and weaknesses in your customer journey and develop an actionable plan to improve your customer experience.

HOW CX MAGIC FACILITATION WILL TRANSFORM YOUR BUSINESS

Understand Your Customer Journey

Align Your Team for Customer Experience

Identify Touchpoints to Improve CX

Create an Actionable CX Plan

Create a Customer-Centric Culture

Don't leave your business's success to chance...

It's essential you find a facilitator who understands your industry, fits your culture, and has experience guiding team conversations through the appropriate framework for the growth phase of your business.

CASE STUDY

ABC Inc. was struggling to maintain market share in a competitive industry. They knew that they needed to improve their customer experience to remain competitive, but they didn't know where to start. That's when they reached out to Turning Leaf for help.

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Through our CX Magic workshop, we helped ABC Inc. map out their customer journey and identify critical strengths and weaknesses. We worked with their cross-functional team to develop an actionable plan to improve the customer experience at each touchpoint. With our guidance, ABC Inc. was able to make real changes to their business, including:

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  • Implementing a customer feedback program to capture customer insights and feedback

  • Streamlining their checkout process to reduce cart abandonment rates

  • Developing personalised email campaigns to engage customers at every stage of the journey

  • Improving their post-purchase support with a dedicated support team.

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Thanks to Turning Leaf's CX Magic workshop, ABC Inc. was able to transform their business and improve their customer experience. Today, they are a customer-centric company with a loyal customer base and a competitive edge in the market.

OUR CLIENTS

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